Reporting a problem
Include the level or game mode, what happened, and what you expected. Your device model, iOS or Android version, and app version can help with troubleshooting.
A screenshot is useful when it shows the issue. Please leave out recovery codes, passwords, payment details, children’s personal details and unrelated personal information.
Quick answers
The purchased-hint features below apply to iOS 1.0.2 when it is available. Earlier releases keep their existing behavior.
How do I use a purchased hint?
A hint identifies a visible jug or glass label and gives the next fill, pour or empty action. Repeating the visible hint on the same puzzle state does not charge again. If a paid request is interrupted, open Shop → Saved hints → Check interrupted hint. Saved reveals reopen without another debit. New paid hints need a connection; earned offline hints keep working.
What if purchased hints are missing?
Contact eugene@acceptedindustries.com so support can check your purchase and help replace missing hints. A recovery code is not required to ask for help. Provide your App Store order ID privately to support; never send an Apple password, private key or recovery code. Optional backup in Settings can reopen the same wallet if you saved a code. Apple Restore Purchases does not restore consumable hint packs; support replacement is separate from automatic Apple restoration.
What if a purchase is waiting or refunded?
A pending or uncertain Apple request does not add hints. Check the existing request before trying another purchase. Apple decides refunds independently of support replacement. After server verification, unused hints from a refunded purchase are removed as applicable. Used hints create no debt; earned currency is untouched.
How do I delete my purchased-hint wallet?
Open Settings → Purchase help and backup → Delete purchased-hint wallet. You have 7 days to cancel, or can delete immediately. At deletion, unused paid and support-replacement hints and saved paid hints are removed; earned coins, earned hints and campaign progress remain. A late Apple-approved charge is not cancelled by deletion. Contact support to verify it and replace those hints. Record and backup retention is explained in the privacy policy.
How do Daily reminders work?
In iOS 1.0.2 Daily puzzles and the archive are available from the start. Choose morning, evening or both in Settings, with at most two reminders a day. The app skips completed Daily dates and keeps your existing opt-out or single-reminder choice. Turn reminders off in the game or device settings.
Does the game need an internet connection?
Gameplay runs on your device. Campaign puzzles and the daily puzzle collection are bundled with the app; Endless puzzles are generated on the device. Opening these web pages or emailing support needs a connection. The first iOS App Store release does not send gameplay analytics.
Where is my progress saved?
Progress and settings are saved on your device. Campaign progress has no developer-run cloud sync. Optional iOS 1.0.2 purchased hints use a separate online wallet; code backup is optional. Deleting the app or resetting progress can remove your save, so avoid those steps when troubleshooting a save problem. Your operating system may include app data in device backups according to your settings; the purchased-hint wallet does not back up your campaign save.
How do hints and coins work?
In iOS 1.0.2 each new best star pays 5 coins; three new stars pay 15. Equal or worse replays pay no additional star coins. Today’s first Daily completion pays 60 once; archive puzzles do not pay. A venue milestone pays 100 once. Earned hint packs are 1 for 60 coins, 5 for 240 or 10 for 420. Existing balances are preserved. Optional Apple packs contain 3, 10 or 30 purchased hints at Apple’s displayed localized price. Earlier iOS and Android 1.0.1 releases have no real-money hint purchases.
How do I change sound or accessibility settings?
Open Settings to change sound effects, haptics, reduced motion, larger text, and liquid patterns.
Does this release collect gameplay analytics?
The first iOS App Store release does not send gameplay analytics, and there is no option to enable it in that release. iOS 1.0.2 and Android 1.0.1 also keep gameplay analytics disabled; see their separate privacy sections. Some earlier iOS test builds had an optional Share analytics setting. The privacy policy explains earlier test-build data, support emails, website visits, and your choices.
How do I start over?
Choose Reset progress in Settings and follow both confirmation prompts. This clears your local progress and cannot be undone in the app. Resetting the app does not delete existing device backups, support emails, or data Google may already have received from an earlier analytics-enabled test build.
What happens when I share a daily result?
The share action copies a short result to your clipboard. You choose whether and where to paste it. The game does not automatically send it to anyone.
For details about local saves, device backups, earlier test-build analytics, support emails, and your choices, read the privacy policy.